FAQ
How can I contact customer service?
For general inquiries, please email us at fire@ongthrush.live. We typically respond within 24-48 hours during business days.
What are your shipping times?
Orders are processed within 1-2 business days. Shipping within Germany takes 2-3 business days, EU countries 2-5 business days, and international orders 2-5 business days via DHL Express.
Do you offer free shipping?
Yes, we offer free priority shipping on all orders over €650, excluding customs duties and taxes. Shipping costs are calculated at checkout.
What is your return policy?
Returns must be requested within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Please visit our Returns page for detailed information.
How do I determine my size?
Each product page includes detailed size information. Ongthrush pieces are designed with specific fits - some oversized, some body-conscious. We recommend checking the size guide for each item.
Do you have a physical store?
Our pieces are available through selected stockists worldwide. Please contact us at fire@ongthrush.live for information about retailers in your area.
How do I care for my Ongthrush pieces?
Care instructions vary by material. Generally, we recommend hand washing in cold water and laying flat to dry. Check the care label on each garment for specific instructions.
Press inquiries
For press and media inquiries, please contact fire@ongthrush.live.
Get in Touch
Email:
fire@ongthrush.live
Press:
fire@ongthrush.live
Ongthrush Berlin GmbH
Mahlower Str. 24, Aufgang D
12049 Berlin, Germany